SERVICES
Our Support Model
Calm, clear IT support — tailored to what your business actually needs.
Clearvia offers three service tiers — from one-off Microsoft 365 setup to fully managed IT support with optional add-ons
Tier 1 – M365 Setup Only
Get started the right way. One-off Microsoft 365 setup with security basics, no ongoing support.
Tier 2 – Fully Managed Platform
Our full support model. Ongoing support, monitoring, and security using our proven stack.
Tier 3 – Add-Ons & Strategic Support
For growing businesses that need more. Extras like IT planning, vCIO, onsite, or after-hours are added to Tier 2.
Tier 1 – M365 Setup
Only
Best for startups or one-off secure setups
A streamlined, one-time setup that gives your business a clean and secure IT foundation — without ongoing commitments. Ideal for new ventures or businesses not yet ready for managed support
Microsoft 365 tenant setup
• Device enrolment and security policies
• Compliance and encryption
• Optional setup of up to 3 common business apps (e.g. Teams, OneDrive, PDF viewer)
❌ No ongoing support, monitoring, or backup
Tier 2 – Fully Managed
Platform
Recommended for most SMEs
Our core offering: a fully managed IT support platform built for reliability, security, and clarity. Everything is handled — from user issues to software updates — with no hidden gaps.
• Remote monitoring and security response
• Automated patching and critical event alerts
• Ticketed support with defined response targets
• Email security filtering
• Optional Microsoft 365 backup
Tier 3 – Add-Ons & Strategic
Support
Ideal for growing businesses with admin overhead or strategic needs
For teams that want more than just support. This tier provides administrative support, strategic guidance, and proactive reporting to help keep your systems aligned as you grow.
Admin support (user changes, config updates)
• Quarterly check-ins for IT planning and strategy
• Client reporting (monthly or quarterly)
• Optional extras: 24/7 support, onsite visits, device concierge
Ready to Get Started?
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Please create a ticket to our support forum, a great place to learn, share, and troubleshoot. Get started. We advise global leaders on their most critical issues & opportunities: strategy, marketing, organization.